SIAREC

The practical application of digitalization in receipt management processes is embodied in tools such as SIAREC

The current insurance scenario shows an omnichannel customer and a relationship with the multichannel distribution, where the customer has been placed in the center, and the dispute of their trust becomes the objective of all the actors.

At this point, we are all aware of the need for brokerages to focus their efforts on customer service and loyalty. The insurance broker must maintain its position as a relevant player in the distribution and, for this, it must focus its efforts on reinforcing what differentiates it: the professionalism, the closeness and the client's advisory capacity.

The problem is that this attention requires time and resources and, if the tasks of management and production consume it, it will be impossible to undertake new improvement projects in that sense. Time is and will be, increasingly in the future, the most precious asset of the runners.

Specifically, there is a very high percentage of the time of brokerage personnel devoted to administrative tasks and not directly productive in the integral management of the receipt. Load the portfolio of the month, control increases, supplements, returns, settlements, commission scores ... these are very tedious actions with a high degree of dedication, which in most cases are carried out manually or through systems not fully integrated obsolete.

Besides this, the broker does not have a global and exact vision in his management software about the real situation of the receipts: the information is scattered between his application and the websites of the companies.

Faced with this situation, the corridor's objective is twofold: free up administrative burdens to increase commercial capacities; gain time "to think, to design processes, to be at the client's side".

In the pursuit of this objective, brokers have a fundamental ally on which to rely: technology applied to digital transformation.

The practical application of digitalisation in receipt management processes is embodied in tools such as ebroker's SIAREC, which responds to the needs of connectivity of the broker to meet the following requirements:

  • Integration. The transmission of processes must be total between the systems of the companies and the brokers. Working in a single application saves time and limits errors.
  • Upgrade. The changes that take place in the information lodged in the systems of the insurers must be the same that are available in the systems of the corridors and vice versa.
  • Bidirectionality. Changes and updates can occur in both directions Broker> Company or Company> Broker.
  • Automation. It is essential that the management processes occur in a non-assisted manner and without requiring manual actions added.

No technology, no matter how advanced it is, makes sense if it does not help the corridor to free itself from unproductive administrative burdens. Manage resources better and gain efficiency are unavoidable requirements of any management process integrated into the applications of brokerages.

Fernanda González
Responsible for Customer Service

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