Talent, professionalism and commitment
ebroker is supported by a highly qualified multidisciplinary team in different areas of product shaping (technology, marketing, communication, economics, law ...) that, endowed with the most advanced resources and infrastructures, make ebroker an essential tool in the development of professional and business activity of the insurance broker.
The ebroker team is organized around five areas of activity under the management of each area director and a CEO.
CEO
AREAS OF COMPETENCE
FINANCE, ADMINISTRATION AND HR AREA
We add value to the internal activity and provide resources to a team of almost 70 people in its different departments, facilitating the operations of the company in a transversal way through the provision of services in areas such as support for the action of the Management, HR management and coordination, dialogue and support for legal advice, certifications, sectoral regulations, public aid, secretariat, etc.
DATA AREA – BI
Through data analytics and the use of modeling techniques, the team proposes and develops the most optimal and innovative solutions that have an impact on the business strategy and thus be able to obtain results in a timely manner.
We take care of providing internal solutions for our own needs and strengthening business strategy approaches, as well as providing our clients (Brokers and Insurers) with analytical systems that allow them to make decisions that develop their markets.
TECHNOLOGY AREA
We define technology and software and data architecture at a high level. We investigate new technologies and possible technological trends and their application to the development of the ebroker product. We build and lead the human IT team supporting all areas of the division to understand their needs and solve them. We also direct an R & D area and we take care of the support in the optimization of internal processes and external relations.
Following the business specifications, we develop, evolve, innovate and maintain the product, making use of the most advanced and avant-garde technologies and methodologies in software engineering at all times. Our capacity in the interpretation and application of technological resources make ebroker a unique and complete product where R + D + i plays an important role in the investigation and application of new trends in technological advances, always anticipating the future.
We also perform data migration processes, facilitating new customers to transit to our product with the least impact on the business continuity process.
BUSINESS AREA
For the perfect functioning of the ebroker machinery, it is necessary to establish mechanisms that allow the transversal coordination of the different areas, with the aim of ensuring the highest quality in all processes and jobs.
We coordinate the different operational areas, managing the specifications, scopes, execution times and we develop dynamics of continuous improvement aimed at offering the best service to the insurance broker.
Business Engineering Department
Data Department – IA
Marketing and Communication Department
We detect needs in the field of insurance mediation and establish our strategy to find solutions, combining communication and marketing actions through multidisciplinary management.
Among other functions, our team performs needs consulting, content strategy and internet presence, and development of media policy.
Commercial Department
We approach the insurance community by highlighting our capabilities and advantages as a reference partner for insurance brokers in their digital transformation process. We take care of the commercial management with future clients and, among other tasks, we are responsible for making product presentations and demos.
USER SERVICE AREA (SAU)
We provide a complete technical and functional service in the resolution of doubts, incident management and start-up tutorials, seeking the highest quality and the best treatment. We are aware that the user's experience and satisfaction is directly related to the service associated with the product that we offer. That is our job and the result, part of our reputation as a brand.
As part of the user services, we have a team of people specialized in training and preparing brokers in the use of ebroker tools and functionalities, aimed at achieving the highest efficiency by the insurance broker from a extensive training catalog. We complete the service with documentary means (help, reprints, manuals, multimedia materials, etc.), audiovisuals and online seminars at all levels to support the learning process.
The area is divided into SAU N2, training and consultancy, SAU N1 and SAE, and Back Office.